General Terms of Business for the Online TicketShop of MedtecLIVE GmbH

(hereinafter referred to as “GTB Online TicketShop”) As per February 2024

1 Applicability

The GTB Online TicketShop of MedtecLIVE GmbH are part of the contracts concluded between MedtecLIVE GmbH (hereinafter referred to as “MedtecLIVE”) and the client (hereinafter referred to as the “client”) regarding the ordering and dispatch of goods and tickets. These terms and conditions apply exclusively unless otherwise agreed in writing. Any of the client’s General Terms of Business that deviate from these terms do not apply.

2 Orders / Conclusion of Contract

(1) The goods and tickets offered by MedtecLIVE in the Online TicketShop represent a non-binding request to the client to order them from MedtecLIVE. Only by placing an order does the client make a binding offer for conclusion of a contract. MedtecLIVE accepts the offer of a contract by the client subject to the availability of the goods and tickets by sending the client confirmation of his order by email. Basically, the client shall have no right of return or refund in respect of goods and tickets. If MedtecLIVE becomes aware during the processing of the order that the ordered goods or tickets are not available, the client is informed of this by separate email.

(2) In the case of trade fairs, MedtecLIVE reserves the right to issue tickets exclusively to trade visitors and to carry out appropriate checks of their trade visitor status. Tickets for trade fairs must not be sold or transferred in any way to third parties unless MedtecLIVE has given its written permission in advance.

(3) In relation to trade fairs, the order can also be placed on behalf of a named third party. In this connection, apart from the telephone number, fax number and the e-mail address, all the personal data of the third party is logged. The structural data of this third party is also requested and logged. In placing the order, in relation to the transfer of this third-party data, the purchaser provides assurance they have sufficient authorization.

3 Payment Terms and Prices

(1) Payment for goods and tickets is by credit card or Paypal.

(2) Unless otherwise agreed, the prices stated by MedtecLIVE are in euros and include the statutory VAT.

4 Availability

The client is usually entitled to order an unlimited number of tickets. If this is not the case, the limit will be marked for the relevant product.

5 Delivery

After receipt of the order, the ordering party – and also in the case of an order for a third party – will receive confirmation by email for the tickets as well as PDF files at the same time so that the tickets can be printed out in the print@home procedure or be saved on mobile end devices. The tickets are also stored as a mobile ticket (passbook/wallet) in the ordering party’s user account.

6 Liability

(1) The client is obliged to check the tickets on delivery without delay to ensure that they are correct and complete and to lodge complaints against MedtecLIVE in writing or by email without delay. The statutory regulations on liability for defects also apply.

(2) MedtecLIVE assumes unlimited liability if the cause of the damage is attributable to an intentional or grossly negligent breach of obligations by MedtecLIVE.

(3) MedtecLIVE also accepts liability for any slightly negligent breach of essential obligations, the infringement of which endangers the fulfilment of the intent of the contract, or for a breach of obligations whose fulfilment is a prerequisite for the proper execution of the contract and on adherence to which the client can normally rely. However, in this case MedtecLIVE is liable only for foreseeable, typical contractual damage. MedtecLIVE is not liable for a slightly negligent breach of other obligations than those identified in the above clauses.

(4) The foregoing limitations of liability do not apply to damage done to a person’s life, body and health or in the case of maliciously concealed defects.

(5) If the liability of MedtecLIVE is excluded or subject to limitations, this applies also to the personal liability of employees, representatives or vicarious agents of MedtecLIVE.

7 Data Protection Notice for Lead Tracking

If the ordering party participates in so-called lead tracking, the contact data they provided during visitor registration will be transmitted to the exhibitor, irrespective of whether the exhibitor is from Germany, the EU or other third countries.

Participation in lead tracking takes place when the ordering party allows an exhibitor to scan the barcode on their ticket for the event during their visit. Similar to handing over a business card, the above-mentioned data is transferred to the exhibitor by scanning the barcode. Participation in lead tracking is voluntary and does not take place without further involvement by the customer.